Terms and Conditions for Tailormade Blinds
ABN: 89 486 899 541
Trading Address: 206 Magill Rd Norwood, SA 5061
Landline Phone Number: 08 81313377
Fax Number: 08 8331 1900
Email Address: email@example.com
Transaction Currency AUD – All transactions are processed in AUD through PayPal. A credit card surcharge of 2.7% will be processed through PayPal. Please note; this surcharge will be applied when you check out through PayPal, it will not be totalled in your cart on the Tailormade Blind website.
Shipping and Delivery Policy
We deliver products Australia wide using TNT. Shipping costs are a flat rate of $30 (metro), $35 (regional) and $45 (rural) per order depending on Area excluding Western Australia. This flat rate applies irrespective of the quantity ordered. Please Note a flat rate of $5 will be charged for accessories. Flat rate of $45 to WA customers per order.
Please note that if you have not elected to give authority to leave your parcels unattended and delivery is missed in your absence, a redelivery fee is payable at the amount of the original delivery cost + $15.
Orders are dispatched within 2 business days once manufacture has been completed, and shipping times are estimated at between 3-7 business days depending on your location within Australia. Tailormade Blinds Pty Ltd ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on 08 8131 3377 to enquire about a special order.
Tailormade Blinds reserves the right to recalculate shipping costs for unique orders or rural areas. In this instance a quote will be provided and this can either be accepted or rejected and the order cancelled.
Customer Service Policy
Tailormade Blinds is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard manufacture and delivery timeframes are between 15–20 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do.
When purchasing from Tailormade Blinds your financial details are passed through a secure server using the latest 128–bit SSL (secure sockets layer) encryption technology.128–bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support